Complaints Policy

This policy outlines our complaints handling process and content removal procedures. If you are a user of fragileslave.com (the “Website”), this policy forms part of your agreement with us.

• Who can use this Complaints Policy: Whether or not you are a User of fragileslave.com, you can use this Complaints Policy to alert us to any complaint which you have relating to fragileslave.com.

• How to make a complaint: If you have a complaint about fragileslave.com, (including any complaint about Content appearing on fragileslave.com, or the conduct of a User), please submit your complaint by completing our online form on this page. You are required to complete all mandatory fields, provide a description of your complaint and, if your complaint relates to Content, the URL for the Content to which your complaint relates.

• Content Removal: If you believe that content on fragileslave.com depicts you improperly or was shared without consent, you may request its removal. Please provide as much detail as possible, including relevant URLs, dates, and identifying information. Our team will prioritize your request and initiate a review within 7 business days.

  • If the content violates our policies, it will be immediately removed.
  • If further information is needed, we will reach out to you.
  • You may appeal any decisions by contacting [email protected].

• How we deal with complaints of illegal or non-consensual content: Following receipt of your complaint of illegal or non-consensual Content:

  • We will take such steps as we consider to be appropriate resolve your complaint within 7 business days.

  • If we require further information or documents from you, we will contact you to let you know.

  • We will in good faith investigate your complaint and take the following action:

    • If we determine that the Content is unlawful or non-consensual, we will immediately remove such Content, and we will notify you of our decision by email or other electronic message.

    • If we determine that the Content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message.

    • Any dispute regarding our decision on non-consensual content will be submitted by us to a neutral arbitration association at our expense.

• How we deal with complaints related to copyright infringement: We will respond to copyright infringement complaints as set out in our DMCA Policy.

• How we deal with other complaints: Following receipt of other complaints (including complaints related to other breaches of our policies):

  • We will take such steps as we consider appropriate to investigate your complaint within a timescale appropriate to the nature of your complaint.

  • If we require further information or documents from you, we will contact you to let you know.

  • We will in good faith take such actions as we consider appropriate to deal with the issue raised. If your complaint relates to content that violates our policies, we will act quickly to remove such content.

• Unjustified or abusive complaints: If you are a User of fragileslave.com, you warrant (make a legally enforceable promise) that you will not make any complaint which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.

If you have been depicted in any content and would like to appeal to remove any such content, please contact us via email at [email protected]. If there should be a disagreement regarding this appeal, we will allow the disagreement to be resolved by a neutral body.